Return Policy Summary
- Returns are accepted within 30 days of delivery.
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Refunds are issued to the original payment method.
- Returned items must be unused, uninstalled, and in their original packaging.
Returns
At JW Electrical Supply, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, uninstalled, and in original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
- The return request must be submitted within 30 days of delivery.
The following items are not eligible for return unless they arrive damaged or defective.
- Special-order products
- Custom products
- Clearance or final-sale items
- Discontinued products
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the product and packaging
- A description of the issue
We will review the claim and provide replacement, exchange, or refund options where applicable.
How to Start a Return
To initiate a return, contact our customer service team:
Email: sales@jwelectricalsupply.com
Phone: +1 410-817-2216
Our team will provide return instructions and authorization if the return is approved.Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- A damaged product
- A defective product
- An incorrect item shipped by JW Electrical Supply
We recommend using a trackable shipping service for all returns.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method used for purchase.
- Refund processing may take 10–15 business days depending on your financial institution or payment provider.
- Original shipping charges are non-refundable unless the return is due to our error.
We accept exchanges for defective or damaged products when inventory is available.
Exchanges
We accept exchanges for defective or damaged products when replacement inventory is available.
Non-Returnable Items
The following items cannot be returned:
- Custom or special-order products
- Clearance or final-sale items
- Products that have been installed, used, altered, or modified
- Products returned without original packaging
Contact Us
If you have questions regarding returns or refunds, please contact us:
JW Electrical Supply
Email: sales@jwelectricalsupply.com
Phone: +1 410-817-2216
Website: JW Electrical Supply